Purchases will come with an itemised returns note which can be used to return any unsuitable gifts.
Something not quite right? If you're unhappy with any of your items, you have one month from the date your parcel is delivered to return it to us.
Returns by post
For US customers, you can use ReBOUND to return your items.
For US customers, you can use ReBOUND to return your items, by following these steps:
Once our Distribution Centre has received your return, we will process your refund within 7 days.
Please note that it may take up to 5 working days for your bank to credit your account. We are not liable and cannot take responsibility for, any bank charges that you may incur during the refund process.
Please note that we are unable to arrange exchanges via this service.
FAULTY OR DAMAGED ITEMS
Let us know about your items and return by post completely FREE.
At Hobbs, we strive to create premium quality styles. In the unusual event your items arrive damaged or faulty, please inform our Customer Services team within 30 days of receiving your order, providing your order reference number and details of the damage or fault. We will then send a replacement or offer you a refund.
We ask that you return the damaged or faulty items to us, using the free returns service or by registered post. We will reimburse any reasonable postage costs, so please send us copies of receipts.
Refunds will be credited to the payment card, Gift Card or PayPal account used to make the purchase. Please keep your Gift Card as Gift Card payments will be refunded before other methods.
If you have any other query relating to faulty or damaged items please contact our Customer Service team.
FURTHER INFORMATION
The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
If you have purchased an order using a gift card a refund will be applied to the gift card before any other payment methods used on your order. Please retain your gift card as any refund will be applied to the card used in the original purchase.
We regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
This does not affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.